Governance with Care – Supporting the School Head

I met Carlos in 1978, a few months after his first birthday. Lois and I were embraced and loved by his family shortly after arriving in San José for language study. Since that time, we have remained close, with special times together, including a visit by Carlos and his mother visiting us in Puerto Rico and many family and business trips to Costa Rica. In recent years, Carlos worked for McKinsey & Company in various consulting capacities, building a stellar personal and professional profile. F or many years, I harbored a hope that Carlos would someday be involved with GLOBAL School Consulting Group so we could work together. That day came earlier year when GLOBAL was hired to provide services to Escuela Panamericana, San Salvador. His skills and insight complemented those of lead consultant Alfredo Umaña, and together, they delivered world-class organizational assessment and professional counsel to the owner-operators of the School. Shortly after that, again partnered with Alfredo, a proposal for services was submitted in response to another request from a client school in Central America. The long-held hope to work with Carlos seemed to be coming to fruition. But tragically, on October 23 of this year, Carlos unexpectedly passed away, leaving his wonderful wife and two daughters heartbroken and his loving and close-knit family devastated.

"What is not measured cannot be improved. What is not improved always deteriorates." This quote, attributed to British physicist and mathematician William Thomson Kelvin, underscores a fundamental truth: measurement and evaluation are essential steps in any process of continuous improvement.​